Refund policy
At LuxeBloom67, customer satisfaction is important to us. We want you to feel confident when purchasing from our store, which is why eligible purchases are covered by our 30-day free return and refund policy.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, together with included accessories and components where applicable.
Because certain products sold by LuxeBloom67 are personal hair styling items, products that have been used may be subject to restrictions where required for hygiene or safety reasons, except where the item is defective, damaged, incorrect, or applicable law provides otherwise.
Please contact our customer support team before sending a product back so we can provide the appropriate return instructions.
Free Returns
LuxeBloom67 provides free returns for eligible return requests made within the 30-day return period. Customers should follow the return instructions provided by our support team to ensure that the return is properly identified and processed.
Please do not send a return to an address without first contacting us for instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
When contacting us, please provide your order number and a description of the issue. We may also request photographs where reasonably necessary to verify shipping damage, defects, or an incorrect item.
After reviewing the issue, we will provide an appropriate solution, which may include a replacement, return, or refund.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If a refund has been approved but has not appeared after a reasonable processing period, please contact your payment provider first and then contact us if additional assistance is required.
Exchanges
If you would like a different product, please contact our customer support team. Depending on product availability and the circumstances of your request, we will provide the available options.
Non-Returnable Items
Certain products may not be eligible for return where returning them would violate applicable hygiene, health, safety, or consumer protection requirements. Products that have been materially altered, intentionally damaged, or misused may also be excluded from voluntary returns.
Nothing in this policy limits any non-waivable rights available to consumers under applicable law.
Contact for Returns
For return and refund assistance:
Email: support@LuxeBloom67.site
Phone: 502-727-6327
Website: LuxeBloom67.site